Junior Logistics Executive (Shift Rotation) - Cyberjaya

Junior Logistics Executive [FRESH GRADUATES] Oil & Gas Industry Cyberjaya, Selangor 12 months contract Working Days: 5 Days Work in a week Working Hours: 3 Shift Rotation - Shift 1 (Morning) : 7am - 4pm Shift 2 (Afternoon) : 2pm - 11pm Shift 3 (Night) : 10pm - 7am Salary: RM 3000 Shift Allowance : RM 500 Duties: Answering calls and represents a professional customer-focused image of Shell to the public and to resolve customer enquiries during the first contact with the customer (live resolution) To handle a range of first line customer enquiries via calls or emails within the agreed processes and ways of working and also being a primary contact point for the stakeholders. To take ownership for the end-to-end customer enquiry which may require engaging other partners across the supply chain Pro-actively keeping key customers informed throughout the contact management process on any amendments to the delivery. Manage all post-scheduling activities to the shift such as Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and communicate it with the relevant stake holders. Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Skills & Requirement: Obtained atleast Professional Diploma Proficiency in Microsoft Word and PowerPoint. Strong organizational and time management skills. Excellent English communication skills. Ability to work independently and as part of a team. Proactive and willing to learn new skills. Experience working with higher-level management is a plus. 1 year contract position based in Cyberjaya, Selangor.