Director

The Operations Manager will lead and manage all aspects of facility management services, balancing complex, multi-disciplinary functions and maintaining exceptional quality across sites. Responsibilities include: Service Coordination and Oversight 1. Strategize and implement operational workflows for both soft and technical services, from cleaning to high-rise maintenance and engineering support. Develop and enforce SOPs to ensure consistent, superior service delivery. Staff Management and Development 2. Supervise, coach, and assess a diverse team of cleaners, technicians, and administrative staff. Collaborate with HR on recruitment, skill development, performance management, and employee engagement initiatives. 3. Budgeting and Resource Allocation Manage detailed budget planning and execution to optimize resource use and control operational costs. Oversee vendor management, procurement, and contract negotiations, ensuring value and quality from third-party services. 4. Quality Assurance and Compliance Conduct rigorous inspections to uphold safety, hygiene, and compliance with both company and regulatory standards. Implement and monitor health, safety, and environmental (HSE) protocols, conducting staff training to enforce compliance. 5. Client Relations and Reporting Serve as the primary liaison for clients, managing feedback and service adjustments for enhanced satisfaction. Produce detailed operational reports, highlighting KPIs, cost efficiency, and service impact for senior management review. 6.Emergency and Crisis Management Develop and oversee emergency response plans, coordinating with technical teams to mitigate risks and resolve crises promptly. Requirements: Education: Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field. Advanced certifications (e.g., IFMA, BIFM, NEBOSH) are a plus. Experience: Minimum 7 years in facilities management, with at least 3 years in a leadership role overseeing complex, multi-site operations. Technical Skills: Proficiency in CMMS software, vendor management, and knowledge of building systems (HVAC, plumbing, electrical). Strong grasp of HSE regulations. Analytical Skills: Strong budget management, strategic planning, and problem-solving skills; ability to assess operational efficiency and implement process improvements. Leadership Skills: Proven experience in team management, with a focus on coaching, developing, and inspiring diverse teams. Client Management: Strong client service orientation, excellent interpersonal and negotiation skills, and ability to manage high-stakes client relationships. Adaptability: Ability to respond quickly and effectively to emergencies or service disruptions. Benefits: Competitive Salary: Reflective of experience and qualifications, with performance-based bonuses. Comprehensive Health Coverage: Medical, dental, and vision insurance. Professional Development: Access to training programs, certifications, and career growth opportunities within the organization. Retirement Plan: Contribution to EPF and other retirement benefits. Generous Leave Policy: Annual leave, sick leave, and special leave entitlements. Work-Life Balance Support: Flexible working hours and wellness programs to promote a balanced lifestyle. Company Perks: Access to employee discounts, team-building activities, and company events.