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Maintenance Engineer

RM 4,000 - RM 4,999 / Per Mon

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Requirement : - Excellent oral and written communication skills in English. - Bachelor degree of Electronic System Engineering, or equivalent. - Have work experience in IT field for 5 years. - Ability to handle PC / Network / Server trouble shooting, basic IT related issues. - Possess IT related certification such as CCNA or Azure Fundamental, or equivalent experience. -Familiar with CISCO router/switch, Fortigate firewall and Windows server. Job Description : - Receive phone calls / emails from the customer on maintenance, and respond them as the first tier of maintenance team. - Trouble shoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vendor if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC. - Manage trouble ticket and keep track the progress. Update all stakeholders including the customer on trouble shooting. - Set up PCs / network devices based on manual. You may send your CV to [email protected]