Front End Developer - Support CN/ HK/ TW Market (Fresh grads are welcome~)

Full Time, onsite
TDCX
Kuala Lumpur, Malaysia

Salary undisclosed

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Job Description:

To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts

Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Requirements:

• Candidate must possess at least a bachelor’s degree in any field

• At least 2 years of experience in a customer service role OR experienced in coaching, training, or educating in a sales environment

• Excited to work with evolving and emerging technology products

• Excellent communication skills in both English and native language

• A deep understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart

• A strong track record of successfully deploying, enabling and supporting Adwords, Analytics, Merchant Center, Tag Manager

• Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)

• Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript

• Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Job Description:

● To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

● To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

● Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

● Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts

● Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.