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Customer Support Executive (mandarin speaking)

Salary undisclosed

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Responsible for handling client interactions through email, live chat, and other communication channels.

Key Responsibilities:

    -Manage daily client interactions via email, live chat, and other communication platforms to address inquiries and requests. -Communicate effectively with partners through telephone or electronic channels regarding domain-related matters. -Escalate unresolved or complex queries to the appropriate departments for further investigation and resolution. -Analyze and evaluate relevant information to assess inquiry validity, identify root causes, and propose appropriate solutions. -Provide regular updates on issue progress and resolution to both internal and external customers. -Maintain accurate and high-quality responses to ensure compliance with ISO9001 audit standards. -Follow established Standard Operating Procedures (SOPs) for handling queries, processing orders, and addressing general inquiries. -Update daily operational listings and reports in accordance with provided requirements.