Head of Ecommerce

About Us

AIRR LABS is building lasting connections between brands and consumers in Southeast Asia.

We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.

We seek curious and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:

• Strong interpersonal and communication skills and enjoy working in a collaborative team
• Innovative, analytical, and problem-solving mindset
• High accountability to deliver results to a high standard
• Ability to manage complex projects and teams with attention to detail
• Proactive and positive attitude to thrive in a fast-paced work environment

Job Brief

This role is responsible for the end-to-end performance of the business unit. The incumbent will lead a team of brand managers and store operators in daily operations to deliver brand growth and performance metrics across e-commerce platforms. This role will also directly partner with the Country Head to identify opportunities, develop business strategies, and optimize internal processes.

To be successful in this role in a rapidly growing e-commerce start-up, the incumbent must have proven experience in building brands on e-commerce, with strong strategic thinking and problem-solving skills. The incumbent must have strong leadership and communication skills to mentor the team, and must also have strong interpersonal skills to build trusted relationships with key external partners.

Responsibilities:

• Lead and build a high-performing team of Brand Managers, Brand Specialist & Store Operations Exce to achieve brand business objectives.
• Develop and implement commercial strategies according to the brand requirements and objectives aiming to accelerate growth of the clients on all fronts of Ecommerce.
• Develop and execute business plans with clear KPIs supported by strong marketing, commercial, and operating plans.
• Manage overall business unit financial performance and profitability.
• Analyze business performance and identify key areas of improvement and business opportunities
• Develop, implement, and share best practices across the organization
• Contribute to the development commercial process strategy and general business planning
• Strategically improve procedures by reviewing and developing operational process flows
• Training and mentoring team members within the business unit
• Build, manage and develop long-term relationships with key stakeholders (clients, marketplace platform and internal teams)
• Lead and negotiate annual agreements with brands and e-commerce partners
• Lead problem solving of issues with external partners that may arise
• Identify new e-commerce trends and opportunities for business growth and implement action plans
• Prepare and present product proposals to future and current e-commerce partners
• Identify industry trends and competitive market insights

Requirements:

• 7-10 years of experience in Brand’s or in Ecommerce Platform (Lazada, Shopee, TikTok Shop) as a Category Director, VP of Ecommerce, Director of Category Management
• Bachelor’s degree in business, communications, or related field.
• Experience in both strategic and operations in the ecommerce world.
• Strategic thinker with strong negotiation skills
• Ability to manage complex projects with attention to detail
• Exceptional verbal and written communication skills.
• Strong leadership, collaboration & stakeholder management skills
• Excellent organizational skills and ability to multitask
• Ability to build strong relationships with clients and industry contacts
• Ability to manage both internal and customer relationships
• Up to date on industry trends and consumer behaviors and industry trends.