Team Lead – Telemarketer
RM 4,500 - RM 5,500 / Per Mon
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- Supervise, mentor, and guide a team of telemarketers to meet performance targets.
- Conduct regular team meetings to discuss strategies, challenges, and achievements.
- Foster a positive and productive work environment to drive motivation and accountability.
- Develop telemarketing scripts and strategies to maximize sales opportunities.
- Monitor customer interactions to ensure a high standard of communication and professionalism.
- Provide support for handling complex or escalated customer calls.
- Track team performance metrics and prepare detailed reports for management.
- Identify trends and areas for improvement to optimize team efficiency.
- Set achievable yet challenging goals for the team and individuals.
- Organize training sessions to enhance team skills in communication, product knowledge, and sales techniques.
- Provide regular feedback and coaching to improve team member performance.
- Ensure team compliance with company policies, procedures, and relevant regulations.
- Conduct quality assurance checks on calls and interactions.
- Minimum of 3-5 years of telemarketing experience, with at least 1-2 years in a leadership or supervisory role.
- Diploma or Bachelor's degree in Business, Marketing, Communication, or a related field (preferred but not mandatory).
- Strong leadership and team management skills.
- Excellent verbal communication and persuasive abilities.
- Proficient in telemarketing CRM software and Microsoft Office Suite.
- Analytical skills to interpret performance data and implement improvements.
- Fluent in English and Bahasa Malaysia (Mandarin or other local dialects is an added advantage).
- Competitive salary with performance-based incentives.
- Opportunities for career growth and development.
- Comprehensive training programs.
- Supportive and dynamic work environment.
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