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旅游平台客服 Mandarin Customer Service

RM 4,000 - RM 5,000 / Per Mon

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  • Demonstrate strong Mandarin and basic English communication skills.
  • Respond to customer inquiries online and provide effective solutions.
  • Offer satisfactory resolutions for customers, such as changing hotel or flight dates or processing refunds.
  • Maintain good communication and collaboration with relevant departments, working as a team to meet KPI and SLA targets.
  • Customer Service for Tourism Platform (Handling flight tickets, hotels, etc.)
  • Location: Shah Alam (Direct LRT to Subang Jaya; night shifts require own transport)
  • Market Focus: Primarily Taiwan
  • Language Skills: Fluent in Mandarin with basic English communication
  • Education: Completed SPM / UEC / IGCSE or higher (grades are not considered)
  • Open to Graduates: Fresh graduates are welcome!
  • Shift Flexibility: Must be able to work shifts and night shifts (latest shift: 3pm-12am / 10pm-7am)
  • 14 days of annual leave & 14 days of sick leave
  • KPI allowance & night shift allowance
  • EPF and SOCSO contributions
  • Medical claims
  • Paid training provided (no experience required)