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Hotel Front Office

  • Full Time, onsite
  • The Très Hotel
  • proficiency in additional languages is a plus., Malaysia
Salary undisclosed

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FRONT OFFICE
Salary Range : RM2,200 - RM2,700

Job Description :
• Warmly greet guests upon arrival, check them in and out of the hotel, and handle all billing and payment processes efficiently.

• Provide guests with room keys and hotel information, ensuring they have a thorough understanding of the hotel’s amenities and services.

• Answer phones, key in reservations, check emails , update hotel room allotments and provide information about the hotel’s amenities, dining options, and local attractions.

• Manage guest requests, concerns, and feedback with a positive, problem-solving approach, ensuring guest satisfaction.

• Maintain clear and accurate records of guest bookings and all reception transactions.

• Collaborate with other hotel staff to ensure that all guest needs are attended to promptly.

• Uphold the hotel’s standards of excellence in all guest interactions.


As the first point of contact for guests at The Très Hotel, the Receptionist plays a crucial role in shaping the guest experience. This position requires a charismatic individual who thrives in a dynamic, vibrant environment and is passionate about delivering exceptional customer service.

Requirement :

• Excellent communication and interpersonal skills.

• Ability to handle stress and stay calm under pressure.

• Detail-oriented with strong organizational and multitasking abilities.

• Fluent in English; proficiency in additional languages is a plus.

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