Duty Manager

The incumbent in the Duty Manager position is responsible for leading and managing all sections of the Front Office Department during night shift in order to ensure the standards of service in accordance with the operating procedures. He/she is responsible for the smooth running of the hotel operations and in charge as Management on duty and assists all guest up on request. To performed collaboration in order to support other department and establish amicable relation.

Main Duties & Responsibilities

• Leading team performance encourage entire operation related with several service under responsibilities by supervised and delegates duties to all subordinate as define in organization chart such as Front Desk, Telephone Operator and Bell Captain according proper guideline given by Front Office Manager, respect to standard norms of the Hotel and Chain. To enforcing all regulations, policies corresponding to Hotel norms or standard.
• Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests needs.
• Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling rooms, reinforcing the late charge policy to maximise REVPAR.
• Handles all customers’ complaints occurring during night shift to ensure their satisfaction.
• Greets VIP guests upon their arrival and escorts to their room. Establishes good rapport and offers assistance for their length of their stay
• During sell out nights, deals with overlooking situations in the most professional and diplomatic.
• Keeps abreast of all emergency, procedures, hotel promotions, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and satisfaction.
• Prepares reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and / or damage to persons and properties inside the premises.
• Control and verifies occupancy forecast and informed to Management fully aware of availability situation.
• Ensure communication between all sub department is properly define and initiated well collaboration for accomplishment and smooth corporation.
• Ensure maintain of logbook, incident record regarding Security issues as well as complaint within Hotel premises in good condition.
• Aid for preparation Capital / Operating Budget and ensure figure accuracy and expenditure control within budget.

Job Type: Full-time

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Professional development

Schedule:

• Afternoon shift
• Night shift

Expected Start Date: 12/01/2024