Sales Account Manager

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with pre-sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Job Description

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

• Internship or professional experience in a sales or customer service role
• With sales experience l1-2 years is required.
• We provide on site training and guidance.
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management for software/hardware.
• SPM or equivalent certificate.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Flexible schedule
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Holidays
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus