F&B Supervisor

BE PART OF THE HILLS FAMILY

Food Haven is a vibrant food court located at The Hills, nestled in the heart of Kuching. Surrounded by major hotels, the popular Kuching Waterfront, and Chinatown, Food Haven offers a diverse range of delicious local, Western, Middle Eastern, and South East Asian delights. We strive to create a welcoming environment where families, friends, and colleagues can gather to enjoy quality food in a lively atmosphere..

ROLES & RESPONSIBILITIES

• Oversee daily operations of the food court, ensuring exceptional customer service and satisfaction.
• Supervise and train F&B staff, including servers, cooks, and cleaners, to maintain high standards of cleanliness, efficiency, and professionalism.
• Manage inventory, stock levels, and ordering to ensure adequate supply of ingredients and supplies for smooth operation.
• Implement and enforce hygiene and safety regulations to maintain a clean and safe environment for customers and staff.
• Monitor food quality and presentation, addressing any issues promptly to uphold our reputation for excellence.
• Handle customer inquiries, complaints, and feedback in a courteous and timely manner, striving to resolve issues and ensure customer retention including monitoring guest satisfaction.
• Work with the marketing team to promote F&B services and events, developing creative strategies to attract customers and drive sales.
• Assist in the planning and execution of promotional campaigns, including social media initiatives, email marketing, and special promotions.
• Collaborate with vendors and suppliers to source high-quality ingredients and negotiate favorable terms.

JOB REQUIREMENTS & QUALIFICATIONS

• Previous experience in a supervisory or managerial role in the F&B industry, preferably in a food court, casual dining or similar environment.
• Excellent communication and interpersonal abilities to interact with customers, staff, and vendors.
• Knowledge of food safety and hygiene standards, with a commitment to upholding regulations and best practices.
• Proven organizational and multitasking skills to handle busy periods and prioritize tasks efficiently.
• Flexibility to work evenings, weekends, and holidays as required in the hospitality industry.
• A passion for food and hospitality, with a dedication to delivering exceptional dining experiences to our patrons.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.

REMUNERATION & BENEFITS

• RM3,500 – RM4,500 of basic salary (Remuneration package commensurate with experience and qualification)
• Statutory Contribution: EPF + SOCSO + EIS + Staff Benefits

WORKING HOUR:

• Monday - Friday; 9.00am-6.00pm

WORKING LOCATION:

• Kuching, Sarawak

If you are ready to take your career to new heights, email your resume to [email protected]. my. Please be informed that only shortlisted applicants will be notified. We look forward to hearing from you.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Business Development: 1 year (Preferred)
• People Management: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)