Guest Service Manager

• Meets and greets all VIP guests, assists with registration, and escorts to room when necessary.
• Answers all general inquiries pertaining to the hotel.
• Has an accurate knowledge of hotels and tourism in Malaysia and its region generally.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Handles guest complaints / concerns serves as a liaison with necessary departments.
• Handles all check in and outs.
• Attends and contributes to all Meetings as required.
• Provide a courteous and professional service at all times.
• Willingly attends hotel training sessions as scheduled to improve skills and knowledge.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found to Superiors, whilst providing prompt follow up.
• Ensure high standards of personal presentation and grooming.
• Maintains positive guest and colleague interactions with good working relationships.
• Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel.
• To keep himself/herself updated of special events and promotions inside and outside of the hotel.
• Ensure that all guest’s messages, mail, faxes and parcels are handled and distributed promptly.
• Ensure that all guest requests, requirements and complaints are attended to promptly and in the correct manner.
• To update all information on restaurants, hotel facilities, emergency telephone numbers and other miscellaneous periodically.
• Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel.

Job Types: Full-time, Permanent

Pay: From RM2,200.00 per month

Benefits:

• Additional leave
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Early shift
• Night shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Front Office: 3 years (Preferred)

Expected Start Date: 12/02/2024