Cloud Solutions Architecture
RM 13,000 - RM 17,000 / month
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Responsibilities:
Customer Centricity
- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs)
Business Impact
- Consumption (Cloud & Customer Success contracts) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging Microsoft Cloud and your professional subject matter expertise.
- Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.
- Collaborate successfully with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups)
- Applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Shapes and enhances customers' requirements.
Technical Leadership
- Learn It All - Align individual skilling to team/area demands & Customer Success goals
- Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Role models effective technical readiness and influences team to drive their own technical readiness. Drives and engages others to adapt to changes aligned with solution areas/services priorities.
- Connects gaps and patterns across business and technology areas and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, customer success, and/or consulting
- OR Equivalent experience
- 8+ years’ experience working in a customer-facing role (e.g., internal and/or external) focused on complex and large cloud transformation/ adoption projects
- Certification
- Technical Certification in one or more Cloud technologies (e.g., Azure, Amazon Web Services, Google cloud, security certifications)
Job Types: Full-time, Permanent
Pay: RM13,000.00 - RM17,000.00 per month
Schedule:
- Monday to Friday
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