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Customer Service Agent (Mandarin Speaking)

RM 2,800 - RM 3,500 / Per Mon


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  • Handling all inbound calls pertaining to customer general inquiries, complaints, comments,feedback and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA
  • Candidate must possess at least a SPM.
  • Required language(s): Fluent in Mandarin (English will be an added advantage).
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work on 24*7 Rotational shifts and Monday to Sunday (5 days).
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Skill needed: Communication skill, problem-solving, patience, time management
  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation
  • Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader>Senior Team Leader > Assistant Manager > Manager > Senior Manager
  • IJP – Internal job program. Opportunity to transfer to the candidate's favorite departments (E.g. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year
  • Training provided
  • Performance bonus
  • Medical insurance