Customer Service Executive- Sales Support

Responsibilities:

Department: Bulk Logistics

• Responsible for creating job orders and coordinating with Sales and Customers with regard to Customers' orders.
• Responsible for coordinating local sales fitting schedule ie with Warehouse and Operations divisions (internal) and Depots, Shipping lines/Forwarders, hauliers etc (external).
• Assist in export shipments including documentations and liasing with external parties ie agents, customers, vendors, shipping lines, freight forwarders, haulage etc.
• Attending appointment with customers for business opportunity and development.
• Coordinate with current customer daily.
• Follow up customer's monthly sales.
• Ensure compliance to ISO 9001 & FSSC procedures

Requirements:

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• SPM holder with experience in Customer Service or logistic industry.
• Strong interest in pursuing a career in logistics, shipping, or warehouse management.
• Excellent analytical and problem-solving skills.
• Able to communicate with the customers confidently and fulfill customer requirements.
• Ability to work effectively in a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Power Point).
• Ability to adapt to a fast-paced work environment and learn quickly.
• Applicants must be willing to work in Klang/Pulau Indah

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pulau Indah: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you possess own transport?

Education:

• Diploma/Advanced Diploma (Preferred)

Willingness to travel:

• 50% (Preferred)