Senior Customer Service Officer
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
We are looking for:
Senior Customer Service Officer
Industry: EMS
Location: Senai, Johor
Job Description:
- Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
- Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
- Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
- Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.
- Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.
- Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.
- Train and mentor junior customer service team members, promoting best practices and continuous improvement.
Job Requirements:-
- Diploma or degree in Business Administration, Customer Service, or a related field.
- 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
- Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, with fluency in English.
- Familiarity with customer relationship management (CRM) software and best practices in client management.
Thank you.
Please send me your resume or you can refer someone to me.
Email: [email protected]
Minde Group (Recruitment Company)
Company Website: www.minde.com.my
LinkedIn : https://lnkd.in/g-tAUTzW
Facebook: https://lnkd.in/gZXb_EPb
Telegram: https://t.me/mindejobs
Job Type: Full-time
Pay: Up to RM5,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus