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Senior Customer Service Officer

RM 5,000 - RM 5,000 / month

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We are looking for:

Senior Customer Service Officer

Industry: EMS

Location: Senai, Johor

Job Description:

- Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.

- Build strong relationships with key clients by understanding their needs and providing prompt, professional service.

- Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.

- Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.

- Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.

- Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.

- Train and mentor junior customer service team members, promoting best practices and continuous improvement.

Job Requirements:-

- Diploma or degree in Business Administration, Customer Service, or a related field.

- 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.

- Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.

- Excellent communication skills, both written and verbal, with fluency in English.

- Familiarity with customer relationship management (CRM) software and best practices in client management.

Thank you.

Please send me your resume or you can refer someone to me.

Email: [email protected]

Minde Group (Recruitment Company)

Company Website: www.minde.com.my

LinkedIn : https://lnkd.in/g-tAUTzW

Facebook: https://lnkd.in/gZXb_EPb

Telegram: https://t.me/mindejobs

Job Type: Full-time

Pay: Up to RM5,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus