Immediate Opening for Cisco Collaboration Webex L3 (10+ years)

Greetings!!!

We have an Immediate Openings for Cisco Collaboration Webex L3 with our reputed Client.

Work Location: KL

Responsibilities

· Independently solves problems in broad, complex, and unique networks with mixed

· environments. Supports engineers from multiple teams as well as the field and aids them in

· problem resolution.

· Acts as a focal point for large account network problem resolution and provides technical

· leadership for Critical Accounts where Cisco is at risk.

· Effectively manage the current and future requirement for Cisco TAC lab to debug broad and

· complex problems

· Content Development Write Techzone, CCO (White Papers), contribute to Cisco engineering

· community to simplify the support experience for customers.

· Engineering Partnership Drive improvement in product Serviceability, New Product/Feature

· Incubation, Field Quality/Top Issues etc.

· Talent Development Conduct Training Programs/Mentoring for Technical Consulting

· Engineers.

Essential Requirements (Skills Requirements)

· 10 years of technical experience in Service provider Network infrastructure.

· CCIE or equivalent certification.

· Technical / Professional Skills

· Hands on experience on Webex Meetings.

· Design and providing solutions to HCS environment for end-to-end collaboration

· deployment.

· Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products.

· Creating tailored architecture to customers for third party integrations.

· Troubleshooting Video and Voice related issue for Telepresence Calls.

· Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways.

· Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and

· Telepresence endpoints to enable voice and video calling.

· Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core,

· Expressway-Edge, CUCM and DNS Servers.

· Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive

· devices to enable telepresence call capability.

· Handling team and pertaining training to the team with new skills.

· Handling escalations for CAP and RRR customer accounts.

· Working as mediator between partners and BU for defect and research related issues.

· Working on Techzone for creating technical documents which can be taken as reference at

· the time of troubleshooting.

· Working on the IC-Digitization to automate the issue detection from the logs automatically.

· Giving Process and Product training for new joiners and make them competent.

Interested Share your updated resume to [email protected] or Watsapp: +60 165720562 along with below details

Current Salary:

Expected Salary:

Notice Period:

Total Exp:

Relevant Exp:

{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}

Senior IT Talent Acquisition Specialist

HP : +6016 572 0562

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM14,000.00 per month

Schedule:

• Day shift