We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
The Technical Architect holds a pivotal role in defining the customer experience of our customers' Offboard journey by creating delivery collateral to support Access Technical Services Offboarding, Central and Divisional teams. This role involves optimising delivery processes and ensuring their successful release. The Technical Architect collaborates closely with the Technical Services Team, Leaders, Subject Matter Experts, Product teams, and Offboarding Teams, to drive technical delivery and efficiency and customer satisfaction through the provision of standardised Offboarding processes.
Day-to-day, you will:
- Process and Project Design:
- Analyse customer requirements and translate them into project journeys with clear milestones and objectives.
- Define clear technical project outcomes, aligned to the product's wider business outcomes.
- Ensure technical processes and their supporting content are created according to the requirements of the delivery centre.
- Collaboration and Communication:
- Collaborate closely with the Access Technical Services to ensure defined processes are translated into easy to consume documents and process guides for BAU teams to consume.
- Support in the enablement of BAU teams for delivery, working closely with the Digital Success Architect & BAU leadership teams.
- Process Optimisation:
- Identify and pilot new process and functionality that will improve the customer experience.
- Stay current with industry trends, emerging technologies, and best practices related to digital delivery, AI, project management.
- Support in the development of the Digital First Playbook.
- Help define quality control measures within operational processes to ensure the delivered FlightPath meets customer expectations and FlightPath standards.
- Continuous Improvement:
- Review project data and customer feedback to identify opportunities for FlightPath improvement.
Your skills and experiences might also include:
- Proven experience in effective project management and/or operations.
- Strong understanding of software delivery.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a collaborative, cross-functional team environment.
- Strong organizational skills with keen attention to detail.
- Able to define, commit to, and achieve deadlines.
- Able to prioritise effectively and independently.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
