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Customer Service Officer - 5 day rotational shift (TRX)

RM 2,200 - RM 3,000 / Per Mon

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Working days: 5 days/week

Working Shift:

  • 9.00 am - 6.30 pm
  • 11.30 am - 9.00 pm

Location: KL

Working benefits:

  • LRT/MRT accessible office location.
  • No midnight shifts.
  • Allowance provided (KPI incentive and attendance allowance).
  • Career progression.

Job Description:

  • Handle live chat, emails, and inbound/outbound calls.
  • Respond to customers' questions immediately, accurately, and professionally.
  • Resolve customer complaints effectively and follow-up to ensure resolution.
  • Update CRM systems and databases.

Requirements:

  • Malaysian citizen.
  • Minimum SPM holder.
  • Able to commit rotational shifts.
  • Fluent in English and Bahasa Malaysia.

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Job Type: Full-time

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
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