IT ENGINEER - KUALA LUMPUR

A credit card machine installer is responsible for setting up and maintaining point-of-sale (POS) systems that accept credit and debit card payments. Here’s a breakdown of the typical job scope for this role:

### 1. *Installation of Equipment*

- *POS Terminals:* Install and configure credit card machines (POS terminals) at various business locations such as retail stores, restaurants, or offices.

- *Peripheral Devices:* Set up peripheral devices like receipt printers, barcode scanners, or cash drawers, ensuring they integrate properly with the credit card machine.

- *Network Setup:* Establish connections between the POS system and the internet or phone line, configuring network settings for secure transactions.

### 2. *Configuration and Testing*

- *Software Configuration:* Install and configure the software required for the credit card machine to process payments, ensuring compatibility with the business's existing systems.

- *Testing:* Run tests to confirm that the machine is processing payments correctly. This includes verifying transactions, printing receipts, and ensuring the machine communicates properly with the payment gateway.

- *Troubleshooting:* Identify and resolve any issues that arise during installation, such as network connectivity problems, software glitches, or hardware malfunctions.

### 3. *Training and Support*

- *User Training:* Provide training to business owners and staff on how to operate the credit card machine, including how to process transactions, handle refunds, and troubleshoot basic issues.

- *Technical Support:* Offer ongoing technical support post-installation, either remotely or on-site, to address any issues that arise with the equipment or software.

- *Documentation:* Provide user manuals, quick start guides, and other documentation to assist in the day-to-day use of the equipment.

### 4. *Maintenance and Upgrades*

- *Routine Maintenance:* Perform regular maintenance checks to ensure that the machines are functioning properly and up to date with the latest security standards.

- *Upgrades:* Update the software or replace older equipment as needed to comply with new industry standards or to improve the system’s functionality and security.

- *Troubleshoot Issues:* Respond to service calls or alerts about machine malfunctions, diagnose the problem, and perform necessary repairs or replacements.

### 5. *Compliance and Security*

- *PCI Compliance:* Ensure that the credit card machines and the associated network comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect customer payment data.

- *Security Measures:* Implement encryption and other security protocols to safeguard transaction data and prevent unauthorized access or fraud.

### 6. *Customer Relations*

- *Client Interaction:* Build and maintain positive relationships with clients, understanding their needs and providing solutions tailored to their specific business operations.

- *Feedback Collection:* Gather feedback from clients to identify areas for improvement in the installation process or the equipment’s functionality.

### 7. *Documentation and Reporting*

- *Installation Reports:* Document each installation, including details of the configuration, issues encountered, and how they were resolved.

- *Maintenance Logs:* Keep records of maintenance work, upgrades, and any support provided to ensure a history of service is available for future reference.

This job requires a combination of technical expertise, customer service skills, and the ability to troubleshoot and resolve issues efficiently. It's ideal for someone with experience in IT, electronics, or a related field.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

• Day shift
• Monday to Friday