CUSTOMER SERVICE
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Responsibility
* Deliver excellent customer service through answering incoming customer inquiries via phone, email, or chat (WhatApps, WeChat & etc) in a professional and timely manner on all OTA.
* Manage and maintain guest accounts, including updating contact information and processing payments.
* Provide accurate and up-to-date information about products and services to guests.
* Perform office-based administrative duties when require.
* Coordinate cleaning / laundry / maintenance with cleaner, maintenance & other team members.
* Handle and resolve guest requests/issues and ensuring prompt action.
* Maintaining a positive, empathetic, and professional attitude towards guests at all times
Job Types: Full-time, Permanent, Contract, Temporary, Internship, Fresh graduate
Contract length: 12 months
Pay: RM1,545.17 - RM5,429.51 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Company car
- Dental insurance
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend jobs
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Tips
- Yearly bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)