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CUSTOMER SERVICE

RM 1,545 - RM 5,429 / Per Mon

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibility

* Deliver excellent customer service through answering incoming customer inquiries via phone, email, or chat (WhatApps, WeChat & etc) in a professional and timely manner on all OTA.

* Manage and maintain guest accounts, including updating contact information and processing payments.

* Provide accurate and up-to-date information about products and services to guests.

* Perform office-based administrative duties when require.

* Coordinate cleaning / laundry / maintenance with cleaner, maintenance & other team members.

* Handle and resolve guest requests/issues and ensuring prompt action.

* Maintaining a positive, empathetic, and professional attitude towards guests at all times

Job Types: Full-time, Permanent, Contract, Temporary, Internship, Fresh graduate
Contract length: 12 months

Pay: RM1,545.17 - RM5,429.51 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Company car
  • Dental insurance
  • Flexible schedule
  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Signing bonus
  • Tips
  • Yearly bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)