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Customer Service Executive (Mandarin Speaker) | Immediate Hiring

RM 3,700 - RM 5,500 / month

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JOB REQUIREMENTS:

- Excellent communication and writing skills in Mandarin and English.

- SPM leavers and fresh graduates are encouraged to apply.

- Able to work on rotational shifts.

- Prior working experience in the call service industry will be an added advantage.

- Good problem-solving skills and ability to perform in a high-paced working environment.

- Prefer a candidate who can start immediately.

- Age group 18 up to 45 years old.

- Malaysian citizen.

JOB DESCRIPTION:

- Attend and resolve customer/client questions or complaints via chats, calls, and emails (70% live chats, 30% calls and emails)

- Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.

- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.

- Maintain a high level of professionalism and effective customer service.

- Ensure all SLAs are met accordingly.

Job Types: Full-time, Permanent

Pay: RM3,700.00 - RM5,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus