Teammate - Mandarin Speaker

Job Responsibilities:

• To provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
• As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will filter content from the client's website.
• You will also perform data and research functions.
• You will provide support through known basic troubleshooting techniques.
• You will also manage and resolve customer complaints.
• You will identify and escalate priority issues.
• You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• You will meet and exceed client mandated KPI's (Key Performance Indicators).
• You must also ensure consistent performance based on a continuous improvement model.
• You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
• You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

Requirements:

• SPM and above
• Malaysian that can speak in fluent Mandarin and basic English, as staff will support Taiwan Market
• Must be able to type in traditional mandarin
• Must be able to commit to shift
• Fresher is acceptable

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,700.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Required)