Front Office Supervisor

Key Responsibilities:

1) Supervision and Leadership:

• Oversee the front office staff, including receptionists, front desk agents, and concierge, to ensure efficient and courteous service.
• Assist with training new hires and provide ongoing training to maintain high performance.
• Schedule shifts and manage staffing levels to meet operational demands.
• Monitor staff performance and provide feedback to ensure standards are met.

2) Customer Service:

• Greet guests, respond to their needs, and ensure a positive experience.
• Resolve guest complaints or issues promptly and professionally.
• Handle escalated customer inquiries and follow up to ensure satisfaction.

3) Administrative Duties:

• Manage front desk tasks such as check-ins, check-outs, and reservations.
• Ensure accurate record-keeping, including billing, payments, and guest information.
• Monitor and maintain office supplies, equipment, and appearance of the front office area.
• Handle cash and credit transactions accurately, following company policies.

4) Communication and Coordination:

• Liaise with other departments, including housekeeping, security, and facilities, to coordinate guest services and ensure seamless operations.
• Communicate effectively with staff to relay important information, changes, or updates.

5) Compliance and Safety:

• Ensure front office operations comply with company policies, safety regulations, and customer service standards.
• Handle emergency situations following protocol, including evacuations or medical assistance.

Requirements and skills:

• Must have at least SPM, Diploma or Bachelor’s degree in hospitality or related field is a plus.
• 2+ years of experience in a front desk agent, receptionist, customer service or similar role, with supervisory experience preferred.
• Strong leadership, problem-solving, and communication skills.
• Proficiency with front office software systems (e.g., ABS for hotels).
• Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor.
• Attention to detail, excellent communication and organizational skills preferred.
• Have own transport.
• Ability to work on weekends and holidays.
• PREFERABLY MALAYSIAN.
• PREFERABLY 20-35 years old.

Job Types: Full-time, Permanent

Salary: RM2,200.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Parental leave

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Yearly bonus

Job Type: Permanent

Job Type: Permanent

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay