MARKETING - HEAD OF SECTION LINER

To enhance the relationship between Westports, forwarding & shipper community, improve the port’s visibility within these segments, as well as external perception with regards to service level and business conducts. JOB DESCRIPTION · To establish contacts with major shipper/consignees & promote port services & key competitive advantages. · Promote availability of the Value Added Services to shippers and consignees to induce greater local volumes. · To strengthen relationship level as well as the customer service commitment level between Westports and its direct and indirect customers. · Place regular visits to mid tier Forwarders/ Forwarding Agents in order to collect data on industry trends as well as to gather voice of customers for operational enhancement or system improvements. · Ensure the correct services are delivered to customers in a timely manner · Serve as the link of communication between key customers and internal operations teams · Resolve any issues and problems faced by customers and deal with complaints to maintain trust that their goods are well cared for in-transit or in storage in our port. · Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and reporting standards REQUIREMENTS · BSc/BA in business administration, sales or relevant field · Proven experience as Manager manager or in the function of account management/business development. · Possess at least 5 years’ experience in sales, business development and providing solutions based on customer needs. Experience in the transportation or logistic industry would be a plus. · Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels · Ability to manage and develop people within our organization · Ability in problem-solving and negotiation · Good oral and written communications skills, including strong writing, editing and research skills · Excellent interpersonal skills with the ability to communicate effectively and able to work well with people of all levels. · Highly collaborative, able to work well with diverse group of staff members, division and business partners · Able to demonstrate enthusiasm and ability in creative & innovative methods of presentation, knowledge of a wide range of marketing techniques and concepts · Experience with data analytics · Advanced skills in Microsoft Office applications; ability to prepare Power Point presentations, Excel, word and etc. · Able to work under pressure in a fast-paced environment and meet deadline