Manager of Operations || Consumer Service Industry || Batu Caves

Company Overview:

Our client offers a self-service laundry solution in Malaysia that provides an easy and convenient way to clean and dry your weekly laundry using heavy-duty industrial machines at affordable prices. Customers can do their laundry at any time of day, without worrying about the weather, time constraints, or how long the cleaning process will take.

Key Responsibilities:

• Develop and implement comprehensive operational strategies that align with the company's vision and long-term objectives.
• Utilize Systemic Thinking to understand and optimize the interplay between different business functions.
• Drive Goal Achievement through meticulous Strategic Planning and Structured Implementation.
• Oversee all operational activities to ensure maximum Efficiency, quality, and cost-effectiveness.
• Lead Process Improvement initiatives, leveraging Process Optimization techniques to enhance performance.
• Implement best practices for Continuous Improvement and Quality Assurance across all operations.
• Integrate various systems and processes to create a seamless operational workflow.
• Identify and implement technological solutions for Innovation Implementation that improve productivity and stakeholder satisfaction.
• Streamline operations through effective Systems Integration and Efficiency Optimization.
• Provide Collaborative Leadership to ensure all departments are aligned with organizational goals.
• Foster a culture of open communication and cooperation, promoting Effective Communication across teams.
• Enhance Organizational Effectiveness by encouraging teamwork and shared accountability.
• Establish and monitor key performance indicators (KPIs) to assess operational effectiveness.
• Promote a culture of Accountability by setting clear expectations and holding teams responsible for outcomes.
• Utilize Performance Management systems to recognize achievements and address areas for improvement.
• Optimize the allocation of resources, including personnel, technology, and capital, to meet operational demands.
• Lead initiatives for Organizational Development that enhance capacity and capability.
• Ensure sustainable growth through prudent Resource Management.
• Employ strong Problem-Solving skills to address operational challenges proactively.
• Make informed decisions based on data analysis and strategic priorities.
• Demonstrate Adaptability in responding to changing market conditions and internal dynamics.
• *Champion a culture of Continuous Improvement* by encouraging feedback and implementing enhancements.
• Lead Innovation Implementation efforts to stay ahead of industry trends and improve service delivery.
• Evaluate and adopt new technologies that drive operational excellence.
• Approach challenges with a Holistic perspective, considering the broader impact on the organization.
• Utilize Systemic Thinking to understand complex systems and interrelationships within the business.
• Develop strategies that address root causes rather than symptoms.
• Recognize the importance of self-care to sustain high performance in a demanding role.
• Implement personal strategies to recharge and maintain well-being.
• Encourage a culture of resilience and long-term success within the team.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a fast-paced retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.
• Demonstrated ability to implement innovative solutions and challenge existing processes.
• Comfortable making tough decisions, including restructuring and resource optimization.
• High level of adaptability and resilience in the face of change.
• Commitment to personal growth and self-care practices.
• Open to candidates from various industries with transferable skills.

Competencies:

Personal Competencies:

• Resilience: You believe every challenge has a solution and persist until it's found.
• Growth Mindset: Fully committed to your own development and the growth of your team.
• Profitability Focus: Understand the importance of efficient operations in driving profitability.
• Results-Oriented: Dedicated to achieving exceptional outcomes and exceeding expectations.
• Long-Term Vision: Provide solutions that ensure lasting success and sustainability.

On-the-Job Competencies:

• Leadership Excellence: Ability to inspire and lead teams through change and growth.
• Strategic Communication: Skilled in conveying information effectively across all levels of the organization.
• Innovative Problem-Solving: Proactive in identifying inefficiencies and implementing creative solutions.
• Change Management: Comfortable with making and implementing difficult decisions to improve operations.
• Emotional Intelligence: Maintain professionalism while forming strong team bonds; aware of personal and team well-being needs.

Salary Range:

• RM10k - RM15k

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Experience:

• Operation Management: 1 year (Preferred)
• Process Improvement: 1 year (Preferred)
• Organizational Development: 1 year (Preferred)
• FMCG Industry: 1 year (Preferred)