Customer Service + Front Desk Receptionist (Mandarin Speaker)
RM 2,500 - RM 3,500 / Per Mon
Original
Simplified
- Warm Customer Reception: Greet and welcome customers in a professional and friendly manner as they approach the counter.
- Building Customer Relations: Cultivate positive public relations with customers, with a focus on delivering exceptional service.
- Wechat and Whatsapp Management: Answer and refer calls and whatsapp, Wechat promptly, ensuring effective communication with clients and addressing inquiries, Make sure with before & after the rental to smooth the vehicle return.
- Language Proficiency : Proficiency in both English and Mandarin languages is highly advantageous, As 90% of our clients are tourists.
- Booking Management: Regularly check for incoming bookings and efficiently create reservations, rental agreements, and invoices within the system.
- Vehicle Inspection: Thoroughly inspect vehicle conditions, including damage assessment, and promptly notify the management of any issues.
- Alerting Management: Notify the Management about vehicles due for service, road tax renewal, inspections, and other maintenance requirements.
- Vehicle Care: Efficiently refuel petrol and ensure the thorough cleaning of vehicles upon their return.
- Vehicle Condition: Conduct pre and post-rental inspections to ensure all vehicles are clean and well-maintained.
- Document Management: Organize and file documents systematically for easy retrieval and reference.
- Shuttle and Delivery Services: Coordinate the shuttle or delivery of vehicles, particularly in cases of drop-offs at alternative at interstate locations. Additionally, facilitate vehicle deliveries within the working radius, as required (e.g., KLIA2).
- Administrative Duties: Undertake fundamental administrative tasks to support the smooth operation of daily activities.
- Flexibility and Assistance: Assist with any other duties assigned by the supervisor, demonstrating flexibility and adaptability.
- MALAYSIAN CITIZEN
- At least SPM Diploma or Certificate in tourism related or automobile equivalent
- Must have 1 year of work experience with customer service responsibilities.
- Must have a valid driving license.
- Must be authorized to work in the Sepang KLIA.
- Must have worked 2 years or more at most recent employer
- Must live within 30 minutes of KLIA Airport.
- Proficiency in English and Mandarin (required)
- D/DA License (preferred)
- Working Location: KLIA
- Full time
- Out of hour assignment
- Shuttling Allowance
- Free parking at LTCP
- Opportunities for promotion
- Training and development
- Annual Leave
- Medical Leave
- Medical Coverage
- Annual Bonus
- Performance Increment
- EPF and Socso
- 6 working days
- Gazetted Public Holidays
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