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Customer Service + Front Desk Receptionist (Mandarin Speaker)

RM 2,500 - RM 3,500 / Per Mon


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  • Warm Customer Reception: Greet and welcome customers in a professional and friendly manner as they approach the counter.
  • Building Customer Relations: Cultivate positive public relations with customers, with a focus on delivering exceptional service.
  • Wechat and Whatsapp Management: Answer and refer calls and whatsapp, Wechat promptly, ensuring effective communication with clients and addressing inquiries, Make sure with before & after the rental to smooth the vehicle return.
  • Language Proficiency : Proficiency in both English and Mandarin languages is highly advantageous, As 90% of our clients are tourists.
  • Booking Management: Regularly check for incoming bookings and efficiently create reservations, rental agreements, and invoices within the system.
  • Vehicle Inspection: Thoroughly inspect vehicle conditions, including damage assessment, and promptly notify the management of any issues.
  • Alerting Management: Notify the Management about vehicles due for service, road tax renewal, inspections, and other maintenance requirements.
  • Vehicle Care: Efficiently refuel petrol and ensure the thorough cleaning of vehicles upon their return.
  • Vehicle Condition: Conduct pre and post-rental inspections to ensure all vehicles are clean and well-maintained.
  • Document Management: Organize and file documents systematically for easy retrieval and reference.
  • Shuttle and Delivery Services: Coordinate the shuttle or delivery of vehicles, particularly in cases of drop-offs at alternative at interstate locations. Additionally, facilitate vehicle deliveries within the working radius, as required (e.g., KLIA2).
  • Administrative Duties: Undertake fundamental administrative tasks to support the smooth operation of daily activities.
  • Flexibility and Assistance: Assist with any other duties assigned by the supervisor, demonstrating flexibility and adaptability.
  • MALAYSIAN CITIZEN
  • At least SPM Diploma or Certificate in tourism related or automobile equivalent
  • Must have 1 year of work experience with customer service responsibilities.
  • Must have a valid driving license.
  • Must be authorized to work in the Sepang KLIA.
  • Must have worked 2 years or more at most recent employer
  • Must live within 30 minutes of KLIA Airport.
  • Proficiency in English and Mandarin (required)
  • D/DA License (preferred)
  • Working Location: KLIA
  • Full time
  • Out of hour assignment
  • Shuttling Allowance
  • Free parking at LTCP
  • Opportunities for promotion
  • Training and development
  • Annual Leave
  • Medical Leave
  • Medical Coverage
  • Annual Bonus
  • Performance Increment
  • EPF and Socso
  • 6 working days
  • Gazetted Public Holidays