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Content Moderator Team Lead (Mandarin Speaker) - Listing & Content, MY Marketplace

Salary undisclosed

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Job Description

  • Monitor the platform to ensure the quality and the legitimacy of the listings, particularly in tackling Prohibited Listings on the platform
  • Be responsible for monitoring and reporting on agent performance in terms of accuracy and consistency
  • Identify the parameters to track performance and create monitoring criteria as well as tracking dashboards & reports to present to the management
  • Elevate and escalate red flags to management from a duty-of-care perspective
  • Work with cross-functional teams to execute listing-related inquiries
  • Respond to emergencies such as government escalation, social media breaches, etc. Identify issues and take preventive action
  • Manages a team of in-house and vendor agents to operationalize listings-related tasks
  • Oversee, mentor, and develop Listing QC team to enhance productivity and maintain high quality, promoting outstanding user experiences.
  • Works closely with the quality assurance team. To conduct agent performance evaluations, and provide coaching and guidance for subordinates
  • Identify operational gaps, express concerns, collaborate with the manager and relevant teams to actively improve processes, implement solutions, and contribute to performance improvement projects for an excellent user experience

Requirements

  • Minimum 3 years of working experience in leading a content moderation operations team, planning, or strategy role, experience in the e-commerce industry is advantageous
  • Strong sense of ownership on given tasks
  • Ability to create and manipulate spreadsheets with advanced formula application and database software (Advanced Excel and Google Sheets) experience required
  • Ability to develop and present project proposals to the management team
  • Excellent English language verbal and written communication and interpersonal skills
  • Strong leadership and stakeholder management skills
  • Demonstrates complex problem-solving skills
  • Strong organizational skills and attention to detail
  • Able to deliver quality work under tight deadline
  • Good communication skills, able to abstract problems and find solutions proactively
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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