Technical Project Manager (Data Center)

Position: Technical Project Manager (Data Server) Industry: IT Service & Solution Location: Kulai, Johor Bahru Salary: RM8000 above About the Job Responsible for managing medium to large-scale integration projects, focusing on configuration, troubleshooting, and technical solutions for network and data center infrastructure. Oversees end-to-end project management, including network analysis, solution design, implementation, and quality control, ensuring customer satisfaction and timely delivery. Drafts implementation design documents, coordinates implementation teams, manages customer expectations, handles risks, and resolves issues. Additionally, manages team activities, coordinates with other departments, liaises with external providers, and contributes to optimizing project management processes and templates. Job Responsibilities Technical Support Management - Undertake management of medium to large-scale integration projects for the company. - Responsible for configuration, troubleshooting, and technical solutions related to routers, switches, firewalls, servers, and storage devices. End-to-End Project Management - Responsible for analyzing network requirements related to data center scenarios, feasibility studies, solution planning and design, project management and implementation, including equipment installation, network system integration, debugging, and acceptance. Other Project Management Tasks - Responsible for project initiation, progress planning, quality management, coordination, supervision, documentation, and project acceptance. - Draft basic physical implementation design documents, such as rack layout, wiring diagrams, and label content. - Coordinate and manage the implementation team or partners to ensure high-quality project delivery. - Ensure customer satisfaction throughout the project, provide regular updates to customers, and manage customer expectations. - Promote overall project progress to ensure early delivery and acceptance. - Handle exceptions during the project, risk control, customer complaint management, and quality management. - Assist in the construction of the project management system, such as optimizing management processes and various templates. Team Management - Manage daily team activities and communication with parallel departments, such as marketing and sales. - Track project progress with external service providers, ensure safety disclosures, and ensure timely project delivery. - Daily communication and problem-solving with external service providers to ensure the security and high availability of customers' network infrastructure. Other Tasks - Undertake temporary or phased tasks assigned by superiors. Qualifications & Requirements - Associate degree or above in computer science, telecommunications, or related elds. - More than three years of work experience related to data center networks. - Good in English proficiency, capable of reading and writing. Mandarin proficiency would be a higher advantage. - Proficiency in the planning and design of medium to large-scale WANs, data center networks, and campus networks. - Expertise in routers, switches, rewalls, load balancers, and other related products. - Proactive, independent thinker with strong problem-solving skills. - Possess team spirit, resilience, strong learning ability, and adaptability to travel.