FRONT OFFICE ASSISTANT

Job description Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. THE JOB-SCOPE Welcome and register guests upon arrival, ensuring a smooth check-in process. Manage reservations and handle inquiries regarding room availability, rates, and hotel services. Provide information about hotel amenities and local attractions to enhance the guest experience. Address guest concerns and resolve issues in a professional and pleasant manner. Collaborate with other hotel departments to ensure seamless service and guest satisfaction. Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data REQUIREMENTS Previous experience in a customer service role, preferably within the hotel industry. Strong communication and interpersonal skills, with a focus on guest satisfaction. Ability to remain calm and professional in challenging situations. Positive attitude, proactivity, and excellent multitasking abilities in a fast-paced environment. Familiarity with hotel management software is a plus. QUALIFICATIONS High School or Diploma in tourism and hotels management, additional qualifications will be a plus Job Types: Full-time, Internship, Fresh graduate Contract length: 12 months Pay: From RM1,500.00 per month Benefits: Additional leave Free parking Meal provided