Specialist, CDD Ops (Mandarin Speaker)

Key Responsibilities: What You'll be Doing: - Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of AML is consistent with the Company’s AML policy and customer risk assessment. - Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation. - Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures. - Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's. - Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken. - Provide information to management in respect of AML/CDD issues arising. - Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. - Support the enhancement of our CDD function and maintain procedures - Manage specific projects, which may arise from time to time Job Requirements * Excellent command of spoken and written English and Mandarin as the role requires the candidate to deal with clients from Oversea. * Strong customer service skills, highly motivated team-player. * Basic knowledge of digital asset exchange/trading. * Demonstrated ability to motivate others and achieve results. * Fast typing skills (at least 40 words per minute). * Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications. * Call center customer service-related work experience is preferred. * Willing to work on shift rotation * Education Level : Degree and above, related to any major. * Willing to work in Tun Razak Exchange (walking distance to MRT TRX)