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Customer Service (Mandarin Speaker)

RM 2,200 - RM 2,500 / Per Mon


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  • Respond promptly to customer inquiries via phone, email, chat, and social media.
  • Assist customers with order tracking, delivery status updates, and return processing.
  • Resolve post-purchase complaints and issues, ensuring customer satisfaction.
  • Provide accurate information regarding product care, usage, and return policies.
  • Document customer interactions and transactions in our CRM system.
  • Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
  • Maintain a high level of product knowledge to better assist customers with post-purchase queries.
  • Ability to speak, write, and read Mandarin is a must.
  • SPM or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and organizational skills.
  • Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
  • Training Provided
  • Annual bonus
  • EPF and SOCSO
  • Annual Leave