Assistant Shop Manager (Kluang Mall, Johor)

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments. • Assist to ensure all team members observe and practice company’s policies and rules & regulations. • Assist to lead and work with the team to achieve monthly sales target of the shop. • Assist to monitor stock delivering & processing. • To ensure all Operational and Customer Service SOPs are followed within the shop. • Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager. • To conduct daily morning briefing and provide products knowledge training/ info and updates of policies. • Manage and supervise all team members in the shop and attend to customer enquiries. • Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager. • Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises. • Assist in stock take (routine, ad-hoc & annual) as and when required. • Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target). • Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled. • Review and appraise staff performance to identify talents and retain staff. • Assist to ensure accurate tills report and cash collection. • Implement/execute sales & promotion plans as and when required. • Support Shop Manager to act on suspicious activities within the premises. • Any other legal assignments requested by management from time to time.