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Customer Service 中文客服 / Iskandar Puteri (Entry level - Fresh grads)

  • Full Time, onsite
  • Agensi Pekerjaan Sunrise Recruit Sdn Bhd
  • Johor Bahru, Malaysia
RM 2,600 - RM 3,200 / month

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Job Responsibilities:

  • Attending to customer questions and concerns, providing accurate information and technical support (Fin-tech solutions).
  • Ensure backend IT systems function smoothly by addressing and troubleshooting technical issues.
  • Collaborating with various teams and stakeholders, ensuring smooth communication and coordination of tasks.
  • Compile and prepare detailed reports for management, including performance analysis and data insights.
  • Maintain accurate documentation of all backend operations, system processes, and troubleshooting efforts.
  • Maintain and organize databases to ensure efficient processing of business data.

Job Requirements:

  • Possess at least a diploma in an IT-related field.
  • Familiarity with programming knowledge is required.
  • Preferably 1-2 years of experience in a related field; fresh grads are also welcome.
  • Proficient in both Mandarin and English.

CR

Job Type: Full-time

Pay: RM2,600.00 - RM3,200.00 per month

Application Question(s):

  • Are you familiar with programming? Please list the programming languages and concepts you're familiar with.
  • What is your expected salary?
  • When can you start / notice period?

Experience:

  • Technical customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)