Internship Program - Customer Service/Admin

Administrative Tasks:

• Data Entry: Entering customer information, appointment details, and other relevant data into the company's database or VSS System
• Document Management: Filing paperwork, organizing files, scanning documents, and maintaining electronic records.
• Email Correspondence: Responding to customer inquiries, scheduling appointments via email, and sending out appointment confirmations.
• Report Generation: Assisting in the preparation of reports, spreadsheets, and presentations as required by the administrative team or management.
• Office Support: Providing general office support such as answering phones, directing calls, and greeting visitors.
• Customer Interaction:
• Outbound Calls: Making outbound calls to customers to schedule appointments, confirm appointments, or follow up on inquiries.
• Appointment Scheduling: Coordinating with customers to find suitable appointment times and scheduling appointments accordingly.
• Customer Service: Providing assistance and support to customers over the phone, addressing their questions or concerns in a professional and courteous manner.
• Appointment Reminders: Making reminder calls to customers to confirm upcoming appointments and ensure attendance.

Job Type: Internship

Pay: RM600.00 - RM1,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday
• Weekend jobs

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)