Head of Client Servicing

Are you ready to lead with vision and inspire innovation in a fast-paced creative environment? At BLWN, we don’t just manage accounts—we build lasting partnerships that drive impact. As the Head of Account Management, you will spearhead our team of talented account managers, solve complex challenges, and cultivate relationships that transform ideas into exceptional results. If you thrive under pressure, lead with confidence, and turn roadblocks into opportunities, we want to meet you!

Key Responsibilities:

-Leadership and Team Development

-Lead, mentor, and develop a high-performing team of account managers, providing strategic guidance and fostering continuous growth. -Facilitate regular team meetings to align on goals, review progress, and share best practices across accounts. -Promote a collaborative and positive team culture, encouraging innovation, ownership, and accountability.

2. Financial Oversight and Account Performance

-Oversee financial management across accounts, ensuring accurate billing, invoicing, and collections to maintain a healthy cash flow. -Partner with the finance team to develop and refine invoicing processes and swiftly address any discrepancies or delays. -Monitor account KPIs and performance metrics, identifying and addressing financial risks and opportunities promptly.

3. Strategic Client Management and Retention

-Act as the senior point of contact for key clients, ensuring their needs are consistently met and expectations exceeded. -Manage escalated client issues with strategic problem-solving, maintaining trust and delivering high-impact solutions. -Develop and implement client retention strategies, driving long-term partnerships and continuous satisfaction improvements.