Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Head of Customer Service (56014)

  • Full Time, onsite
  • Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
  • Bukit Bintang, Malaysia
RM 10,000 - RM 12,000 / Per Mon
Original
Simplified
  • Provide departmental development directions to the customer service team and determine the operational strategies by conducting needs assessments, performance review, capacity planning and cost/benefit analysis.
  • Strategically lead and develop a customer service team to enhance performance by setting clear accountable performance measures.
  • Improve.NET Promoter Score (NPS)/Customer Satisfaction (CSAT) Score, or other Customer Metric.
  • Use customer Insights and root cause analytics to identify company-wide improvements and present them to the CEO/Management Committee. Act as the Voice of the Customer (VOC) across the organisation.
  • Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
  • Work effectively with all peers and the board/stakeholders to negotiate and influence customer improvements.
  • Provide leadership and strategic support in meeting day-to-day customer support functions and objectives including service excellence and to support continuous improvement and development of customer support functions.
  • Responsible for department financial objectives by estimating requirements, preparing the annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.
  • Responsible for department human resource objectives by recruiting, training, assigning, coaching, counselling, disciplining, planning, monitoring, appraising, enforcing policies and procedures, administering scheduling system, and communicating job expectations to employees.
  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any disciplines or equivalent.
  • At least 5 Year(s) of supervisory/management experience in a high volume call center. Proven Management and/or relationship management experience at a senior, strategic level role.
  • Established track record of exceeding targets/service agreement level, in quality led, legislative compliant environment.
  • AL
  • MC
  • Fixed health allowance
  • Insurance covering dependent
  • Working on Public Holiday, Sat, Sun will be entitled to meal allowance
  • Rest Day Allowance
  • Replacement Leave
  • Engagement Activities
  • Performance bonus
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