Customer Service Representative (Trace Specialist)

Job Responsibilities:

• Work on traces that originates from service station and other countries.
• Create Outbound traces and follow up necessary.
• Make outbound calls to follow up on the trace and escalation case.
• Update and sending daily report.
• Standby to clear any task that management have assign for earlier work hours.
• Investigate root causes of issues faced by shipper or consignee and provide an accurate resolution.
• Respond to shipper or consignee’s enquiry on a timely manner on email.
• Update statuses of issues on CRM.
• Perform any other duties assigned from time to time.

Job requirements

• Education: Minimum STPM / Diploma in any studies.
• Fresh graduates are encourage to apply.
• Experienced in using CRM module.
• Possess a minimum of 1 years in a Customer Service Representative.
• Candidate with logistic background is encouraged to apply.
• Excellent communication skills and good telephone manner - communicate and maintain strong professional relationships with clients.
• Typing Speed > 65 WPM.
• Excellent communication skills both verbal and written in English.
• Candidates fluent in Mandarin preferred as the role requires the candidate to communicate with Mandarin speaking clients.

Job Type: Full-time

Benefits:

• Health insurance
• Professional development

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Mandarin (Required)