Production Support L3

Position: Production Support L3 Job Highlights: Responsible for the end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). Analysis and design to development, implementation, testing and support and will be expected to manage production problems and incidents. Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. - Partner closely with the Group domain team to plan and manage transitioned deliverables. Provide comprehensive support to internal customers achieve resolution to outstanding problems or issues. Design appropriate metrics for reporting on key performance and quality indicators. Test, maintain and recommend software improvements to ensure strong functionality and optimization. Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation. Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance. Job Requirements: - At least 3-5 year’s experience in relevant Banking / Information Technology.- Proficient in IBM AS400 platform, RPG,.Net, SQL, CL Programming. Good understanding and experience in of Software Development Life Cycle (SDLC). Well-versed in-service management/production support Knowledge of Silverlake's banking software suite will be added advantage. Degree in Computer Science, Engineering or similar domain Additional professional/technical qualifications will be advantageous although not mandatory