Customer Service Representative

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What’s Possible

• Responsible for managing orders administration for Bulk & PGG (Packaged Gases), in Singapore, Indonesia and Malaysia.
• Responsible for handling telephone calls, enquiries, incoming and outgoing emails & faxes related to order management.
• Monitoring customer’s, dealer’s & agent’s empty return from PGG customers to ensure its efficiently manage.
• Assisting in managing the monthly fix rental charges for selected dealers
• Ensuring clean desk on CSR related SAP transaction such as billing block & open sale order
• Managing order transaction for Kulim Industrial Gas (KIG) customers
• Handling selected customer portals and online services
• Managing purchase order monitoring for selected customers
• Support troubleshooting work on inventories, billings, invoicing related issues
• Ensure proper filling and storage of Sales Orders and Correspondence are maintained in the system. Ensure all system and manual delivery orders are confirmed receipt.
• Maintain good relationship with customers by providing professional service.
• Responsible for internal coordination, i.e. Customer Service Support teams, commercial teams, etc.
• Comply with established processes and procedures including standard business processes, global trade compliance and safety standards.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Fresh graduates with minimum education in Diploma is encourage to apply.
• For experienced candidate, 2 years of relevant experience is required.
• Knowledge of CSO procedures and systems, communication and problem-solving abilities are required.
• Multiple languages speaking ability is preferred (primarily Bahasa Indonesia)

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.