Customer Service Assistant Manager

1. Customer Support :

· Build and maintain strong relationships with clients to understand their needs and expectations.

· Offer post-sales support, including coordination to arrange schedule to site with service engineer input to ensure client satisfaction. Obtain client feedback and redirect the issues to the relevant department.

· Act as a point of contact for client inquiries and concerns, ensuring timely and effective resolution. Regarding technical issue, liase with respective project or service engineer to handle client.

· Monitoring the effectiveness of customer support by offering instant assistance on clients queries and complaints and try resolving the issues as soon as possible.

2. Quotations and Servicing :

· Generate accurate and comprehensive quotations based on client requirements, product specifications, and pricing guidelines ensure timely responses to clients.

· Manage and execute monthly service scheduling and manpower according to job type including ad hoc work.

· Collaborate with cross-functional teams to ensure services are executed on time.

· Monitor and maintain customer servicing documentation are properly recorded.

· Monitor and record consistent in work scheduling.

· Assisting in assigning suitable technical personnel (Engineer or IS) to respective site

3. Quality Assurance :

· Ensure the quality and reliability of our services through evaluation.

· Assist in the development and implementation of quality control processes and standards.

· Documentation and Reporting:

· Maintain accurate records of client interactions, and tested item.

· Participate in any ad hoc task being assigned.

· Monday board updates – Keep track proper and consistency record and updates in related boards

Job Types: Full-time, Contract, Freelance

Pay: RM1,677.67 - RM7,757.69 per month

Schedule:

• Monday to Friday
• On call
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Performance bonus