Admin & Ticketing Coordinator – Theatre

Work Location : Damansara Perdana (DPAC Empire Damansara)

Position Overview:

We are seeking a detail-oriented and organized Admin & Ticketing Coordinator to support our theatre’s operations. This role will handle ticketing processes, customer inquiries, and various administrative tasks to ensure a seamless and enjoyable experience for all patrons. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for theatre and customer service.

Key Responsibilities:

• Ticketing and Box Office Management
• Manage ticket sales for performances through the ticketing system.
• Handle customer inquiries regarding ticket availability, pricing, and seating arrangements.
• Process online, phone, and in-person ticket purchases, and troubleshoot any ticketing issues.
• Maintain accurate records of ticket sales, returns, and exchanges.
• Customer Service
• Provide excellent customer service by responding to patron questions and resolving issues in a timely manner.
• Assist patrons with special requests, including accessible seating and group bookings.
• Ensure a welcoming and professional experience for all guests visiting the theatre.
• Administrative Support
• Manage and organize records of ticket sales, revenue, and attendance statistics.
• Support the finance team by assisting in ticketing reconciliations and daily cash management.
• Maintain databases of patrons, including contact information and preferences, in accordance with data protection policies.
• Event Coordination
• Coordinate with the marketing team for promotions, discounts, and other ticketing campaigns.
• Assist in organizing special events and VIP bookings.
• Liaise with other departments to ensure smooth event operations and provide ticketing information.
• Reporting and Analysis
• Generate reports on ticket sales, attendance, and customer feedback for management review.
• Analyze sales data to identify trends, optimize pricing strategies, and suggest improvements.

Qualifications:

• Previous experience in ticketing, customer service, or theatre administration is preferred.
• Strong interpersonal and communication skills.
• Proficiency with ticketing software or similar CRM tools.
• Highly organized with strong attention to detail and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

• A supportive and creative work environment.
• Opportunities to attend theatre performances and events.
• Professional growth and development within the arts and entertainment industry.

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Supplemental Pay:

• Performance bonus
• Yearly bonus