Administrative Associate - Facility

Job description: 1. Office Management: o Answer and connect phone calls to the appropriate officers. o Receive and deliver letters and documents efficiently. o Serve as a Desk Officer, directing problems, issues, and complaints to the relevant officers or parties for prompt action. 2. Administrative Tasks: o Record and update file management related to facilities, including complaints and correspondence/emails. o Act as the Department Records Officer for matters related to facilities, ensuring accurate documentation of complaints and correspondence/emails. o Represent the department in discussion sessions and site meetings involving complainants. o Conduct periodic asset monitoring in railway station areas, complaint areas, and areas designated for periodic cleaning. o Perform asset observation operations at railway stations. o Observe and report on obsolete assets to be disposed of, including quarters and rail. 3. Assistance with Current Assignments: o Check arrears of revenue for both active and inactive tenants. o Follow up on arrears payments for active and inactive tenants. o Conduct census programs as directed.