SERVICE ADVISOR
RM 2,000 - RM 2,499 / Per Mon
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• Greet customers and offer excellent customer service from intake to release of their vehicles • Determine and diagnose car issues based on customer description and vehicle condition • Translate customer-reported problems to actionable work orders for technicians to complete • Order necessary parts from suppliers and double-check that they are delivered to technicians • Ensure that automotive work provided to customers meets company quality standards • Invoice and collect payment from customers for services rendered • Handle and resolve customer complaints regarding services • Maintain customer records and enter data into computer databases • Other relevant task assigned by supervisor Requirement: • Candidate must possess at least minimum qualification Diploma or equivalent. • At least 1 year of working experience • Working knowledge and experience of automotive products, repairs and parts • Strong communication skills and the ability to translate customer needs to workable technician orders
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