Retail Operations Manager

Responsibilities:

• Responsible for the day-to-day retail operations efficiency.
• Responsible for the effectiveness of the retail staff in term of product knowledge, selling skills, customer service, SOP and wellbeing.
• Responsible for the sales achievement and inventory control.
• Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds/revisions to address potential shortcomings/lapses.
• Manage all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.
• Propose the visual merchandise display at outlets in line with prescribed layout/planogram and oversee the implementation process.
• To schedule and assign staff / store manager on their daily / monthly routine work.
• To assist in recruitment and train new employees.
• Monitor market developments and recommend strategies to address potential opportunities and threats.
• Liaising with shopping malls management on tenancy agreement, marketing / promotion and opening of temporary and permanent kiosks / outlets. Setting up of temporary or new kiosk.
• Conduct market research and prepare detailed information on new store operation to support management decision making
• Any other ad-hoc tasks assigned.

Qualifications:

• Candidate must possess at least Diploma/Bachelor Degree/Higher in Retail Management/Business Studies/Administration or equivalent.
• At least 1-3 year(s) of working experience in Retail Industry or any related field is required for this position.
• Retail management, selling, customer service, inventory management, merchandising, staff management & sales performance.
• Organized, confidents, result - oriented, and enjoy the challenge of working environment in a competitive and fast paced environment.
• Required language(s):- English, Bahasa Malaysia.

Job Type: Full-time

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Are you Malaysian?
• What is your salary expectation?

Experience:

• Retail management: 3 years (Required)