Guest Service Officer

· To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter.

· To assist guests/passengers with their luggage on entry and exit at the lounge.

· To page for flight departure for contracted airlines.

· To carry out meet and greet services whenever instructed by Supervisors or Manager.

· To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.

· To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.

· To complete and email the Daily Management Report (DMR) to the superior.

· To upsell/promote lounge package, cross-sell other outlets/services under Plaza Premium Group.

· Must be well versed with the different currency conversion rates.

· To drive and be part of the Company Loyalty program for the location, Arrture, be familiar with the program, and be able to convince sales of membership.

· To assist the F&B team in the clearance of used plates/cups, crockery, etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.

· Must have good knowledge of general information about the airport, i.e. facilities available, services, shops, and directions to the departure gates.

· To be very familiar with flight schedules and assist in-flight information whenever required by the passengers.

· To be very versed with computers and/or email and Internet services, to assist passengers whenever required to.

· To assist in all departments in the lounge.

· To cooperate and work in a team towards development, implementation, maintenance, and improvements of the quality management system.

· To take initiative to identify areas for improvement and participate in continual improvement activities.

· To check the food quality at the buffet counter and ensure the appearance (size, shape, colour, and consistency), texture, flavor, and presentation are as per the standard set.

· To undertake other jobs assigned by superior from time to time.

Job Type: Full-time

Pay: RM1,800.00 - RM2,150.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus
• Tips

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)
• Mandarin (Required)