Kechara Soup Kitchen Society (KSK) has been serving marginalised communities in Malaysia for over 16 years; these include the homeless, urban poor and Orang Asli populations. In recent years we have strategically expanded our focus upstream of the poverty curve to reach the urban poor via our Food Bank and Empowerment Programs. These programs aim to provide assistance to the most vulnerable segments of our community before they fall into complete poverty and hardship.
https://kecharasoupkitchen.com/
Responsibilities:
Volunteer Interaction and Support:Serve as the primary point of contact for nationwide volunteers, addressing inquiries, and providing assistance via various communication channels (phone, email, WhatsApp, in-person).Engage with volunteers in a courteous, professional, and empathetic manner to ensure a positive experience. Relationship Management:Build and maintain strong relationships with volunteers by actively listening to their needs, understanding their concerns, and providing personalized assistance.Follow up with volunteers to ensure their experience was satisfactory and to gather feedback for continuous improvement. Product Knowledge and Assistance:Develop a deep understanding of the society's programmes or volunteer activities to effectively address volunteer inquiries and provide accurate information.Educate volunteers on programme initiatives, beneficiaries and volunteer activities to enhance their overall experience. Fundraising:Identify opportunities to promote KSK programmes to volunteers to donate based on their inputs and volunteer activities. Documentation and Reporting:Maintain the volunteer database using KSK CRM systems.Execute and improve KSK PR team's 3 R’s programme (Recruit, Retain, Reward) for nationwide volunteers. Team Collaboration:Collaborate with other departments and regional hubs such as Soup Kitchen, Food Bank, administrative, and marketing to address volunteers' requests effectively and contribute to overall volunteer satisfaction. Skills and qualifications:
- Open to candidates with experience in customer relations or sales.
- Good EQ individual who loves to deal with various types of people with the heart to benefit the needy.
- Street smart personality and a team player with the ability to work in a fast-paced environment.
- Trilingual.
Work Schedule: Monday to Friday :10am to 6pm, Saturday: 2pm to 10pm (+ 2 extra off day per month) (Sundays: REST DAY)
