Hostess

Company Description Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park. Job Summary: As a Hostess, you will be the first point of contact for our guests, providing a warm welcome and ensuring their dining experience begins on a positive note. Your primary responsibilities will include greeting guests upon arrival, managing reservations, escorting guests to their tables, and assisting with seating arrangements to ensure efficient table turnover. Responsibilities: • Warmly greet guests, initiating positive experiences upon arrival. • Provide detailed information on menu, specials, and amenities, aiding informed decisions. • Efficiently manage reservations and seating arrangements, minimizing waiting times. • Liaise effectively with various departments, including the kitchen, service staff, and management, to coordinate guest seating, special requests, and any other requirements. Maintain clear and open communication channels to facilitate seamless operations. • Exemplify outstanding customer service at all times, actively listening to guest inquiries and addressing concerns promptly and professionally. • Promote brand values and offerings to guests, fostering repeat visits and positive recommendations. • Handle guest complaints and conflicts with diplomacy and tact, seeking swift resolution while maintaining professionalism and discretion. Escalate complex issues to management as needed, providing detailed insights and suggestions for improvement. Requirement: • Previous experience in a hospitality or customer service role is preferred. • Excellent communication and interpersonal skills. • Ability to thrive in a fast-paced environment while maintaining composure under pressure. • A positive attitude and willingness to go above and beyond to ensure guest satisfaction. • Strong attention to detail and organizational skills. • Impeccable grooming and presentation standards.