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Education Sales Consultant (Mandarin Speaker)

RM 3,000 - RM 5,000 / Per Mon


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Key Responsibilities:

  • Client Outreach and Sales: Contact potential clients via phone and messaging channels, introduce PalFish courses, and guide clients in selecting the appropriate course packages.
  • Needs Analysis: Understand client needs, offer tailored course recommendations, and increase the likelihood of purchase.
  • Follow-up and Conversion: Follow up with undecided clients to address questions and concerns, aiming to improve conversion rates.
  • Performance Targets: Achieve at least 3 sales per month with a conversion rate of 8%-10%.
  • Customer Relationship Management: Maintain strong customer relationships, ensure satisfaction with course experiences, and encourage repeat purchases.
  • Team Collaboration: Work collaboratively with team members, share sales experiences and success stories to enhance overall team performance.
  • Reporting and Feedback: Regularly report sales data to team leaders and provide market feedback to optimize sales strategies.

PalFish, established in 2015, is a rapidly growing online English learning platform with its headquarters in China, employing over 4,000 staff. With thriving branches in Thailand, Vietnam, and Indonesia, PalFish continues to expand its success across Asia. We are seeking passionate and driven Education Sales Consultant to join our Malaysia team. In this role, you’ll promote PalFish’s online English courses, helping clients discover the benefits of our platform and guiding them through the enrollment process.

Requirements:

  • Experience: Minimum 1 year in tele-sales or customer service experience; online education sales experience is a plus.
  • Communication Skills: Excellent verbal communication skills; able to confidently and clearly present courses and answer inquiries.
  • Resilience: Able to work under a fast-paced, target-driven environment while maintaining a positive attitude.
  • Goal-Oriented: Strong drive to meet sales targets and an acute awareness of sales metrics.
  • Customer-Centric: Attentive to customer experience with strong listening and service skills.
  • Language Proficiency: Fluent in English and Mandarin; proficiency in Malay is a plus.

Benefits:

  • Basic salary + performance-based bonuses
  • Employee training opportunities, including regular sales skill training and development courses
  • Career development opportunities with potential for promotion to team lead or marketing-related roles